Pre-order (Deposit) Cancellation Policy
We accept deposit cancellation within 72 hours (begin with the deposit payment time). After that time, we do not accept deposit cancellation due to buyers personal reasons.
A restocking fee will be applied for all In-stock/Pre-order (Deposit) cancellations. If an order is cancelled within 72 hours since the order placement, the cancellation fee is 10% of the product total payment. If an order is cancelled after 72 hours since the order placement, a 30% cancellation fee of the product total payment will apply.
Return Policy
Returns are accepted within a week of delivery. A restocking fee of 30% will apply for all returns. Buyer is responsible for return shipping costs.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email: relxelf@outlook.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at relxelf@outlook.com.
Shipping
To return your product, please send us an email at relxelf@outlook.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
